Policies Preserving the Open Internet
Arctic Slope Telephone Association Cooperative (ASTAC) provides both fixed broadband Internet access and café style WiFi internet access. ASTAC is committed to providing Internet access in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC). Subject to reasonable network management practices, in providing Fixed Internet Service, the Company will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network, and conforms to widely accepted and publicly-available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic.
ASTAC’s affiliate, ASTAC Wireless, LLC (ASTAC Wireless), also is committed to providing mobile broadband Internet access (Mobile Internet Service) consistent with the Open Internet Rules. Subject to reasonable network management practices, in providing Mobile Internet Service, ASTAC Wireless will not: (1) block access to lawful websites; or (2) block applications that compete with the Company’s or ASTAC Wireless’s own voice and/or video telephony services.
Like other Internet service providers, ASTAC manages its networks to protect the security, integrity, and reliability of the networks. To do so, ASTAC uses generally accepted industry standard tools and does not modify the protocols of these industry standard tools. We comply with applicable law, including laws for the protection of children online and the protection of intellectual property.
Although our networks provide substantial capacity, they are not unlimited, and at times of high use our networks may experience congestion. ASTAC offers services with varying levels of bandwidth priority. Customers purchasing dedicated bandwidth have priority over end users purchasing services with best effort, protocol agnostic, quality of service. This management method is designed to ensure that no one user is denied access to network resources.
The Company provides Fixed Internet Service over a combination of fiber-optic cable, copper facilities, and microwave transport.
ASTAC Wireless provides Mobile Internet Service over its Cellular wireless radio network in its licensed service area using GPRS and EDGE technology. GPRS (General packet radio service), EDGE (Enhanced Data rates for GSM Evolution) are packet oriented mobile data service on GSM (Global System for Mobile Communications). GPRS/EDGE is a best-effort service, implying variable throughput ranging from 8K to 200K and latency ranging from 600 ms to 2 seconds, depending on a number of factors.
ASTAC utilizes a variety of transport methods to deliver internet service which will affect latency from 20-30 ms for terrestrial transport and up to 550-600ms over satellite transport. WiFi users can expect an average throughput of 512kbps and latency between 50 and 200ms, based on their location to the nearest access point. Wireless spectrum is shared by all users, and the volume of users and types of use, as well as numerous other factors (such as terrain, weather, and a user’s distance from the cell site) affect the speed and latency of the service and its suitability for particular applications.
Pricing and Terms and Condition of Service
Information about pricing of service is available at www.astac.net and terms and conditions of service are located at http://www.astac.net/servlet/content/policies.html
If you have questions or concerns about our open Internet policies or how we manage our network, please contact us at email@example.com