We are committed to you

 

We are committed to you

ASTAC cares about the health and well-being of our employees and our members, and keeping you connected is our number one priority. We have business continuity plans in place to ensure we can continue to deliver service during the COVID-19 pandemic. 

This situation is fluid, and changes rapidly. We will do our best to keep you aware of how we are helping and what ASTAC is doing to contribute during these times. 

  • Utqiaġvik Retail Store: staffed Mon-Fri, 10a-5p, closed to the public, but meeting customers by appointment and offering curbside pickups
  • Anchorage Office: closed to the public
  • Call Center: staffed Mon-Fri, 8:30a-5:30p

What We Are Doing

  • taking precautionary steps with health and welfare of our employees and members in mind
  • keeping our call center open with the recommendations of health care and state officials. Please note: Anchorage office and Utqiaġvik retail store will be closed to walk-in traffic.
  • continuing to monitor our systems and network 24/7 to mitigate disruptions
  • ensuring employees follow our business continuity and disaster recovery plans for all aspects of our business
  • as preventative measures, we are taking steps to be vigilant in disinfecting frequently used areas at our offices as well as following the CDC’s recommended guidelines

Are you facing a financial hardship due to COVID-19?

On March 17, ASTAC temporarily suspended disconnects due to non-payment and stopped assessing late payment fees due to the challenges members are facing from the impacts of COVID-19. The Alaska State Legislature then passed SB 241, a measure that includes language prohibiting utilities from shutting off residential service during the pandemic for customers experiencing financial hardship related to the COVID-19 public health disaster emergency.

To be eligible for the temporary payment relief, and avoid disconnection, residential customers must sign a sworn statement saying they are unable to pay because of COVID-19 issues and agree to enter into a deferred payment plan. The legislation says utility customers are still responsible for payment of their utility bills but must sign the declaration in order to defer payment to a future date when the financial hardship due to COVID-19 is over. Although SB 241 is specific to residential members, ASTAC is extending the temporary moratorium to business members who are experiencing financial hardship due to COVID-19.

Make sure you have your ASTAC member account number available, found on a billing statement before beginning your form completion. Members can call 1-800-478-6409 for assistance.

Financial Hardship Relief Due to COVID-19 Form (online submittal)

 

The following links provide up-to-date information on the evolving situation with COVID-19. Check them frequently and make sure you review your pandemic plan and your family preparedness plan.