We are committed to you

 

We are committed to you

ASTAC cares about the health and well-being of our employees and our members, and keeping you connected is our number one priority. We have business continuity plans in place to ensure we can continue to deliver service during the COVID-19 pandemic.  

This situation is fluid, and changes rapidly. We will do our best to keep you aware of how we are helping and what ASTAC is doing to contribute during these times.  

  • Utqiaġvik Retail Store: staffed Mon-Fri, 10a-5p, closed to the public, but meeting customers by appointment and offering curbside pickups
  • Anchorage Office: closed to the public
  • Call Center: staffed Mon-Fri, 8:30a-5:30p

ASTAC COVID-19 Relief Credit

For the months of March, April, May & June, ASTAC provided up to 50 GB of free data to our members on our Home Internet10 plan due to the impact this pandemic has had on our communities. Practicing social distancing shouldn’t cause you to worry about your ASTAC services, therefore through at least May 31, ASTAC has committed to:

  • waiving late fees
  • not disconnecting services for our members
  • offering a usage relief credit for those on our Home Internet10* usage plan for the months of March, April, May & June

*Unlimited Internet and wireless customers are not eligible for the relief credit 

What We Are Doing

  • taking precautionary steps with health and welfare of our employees and members in mind
  • keeping our call center open with the recommendations of health care and state officials. Please note: Anchorage office and Utqiaġvik retail store will be closed to walk-in traffic.
  • continuing to monitor our systems and network 24/7 to mitigate disruptions
  • ensuring employees follow our business continuity and disaster recovery plans for all aspects of our business
  • as preventative measures, we are taking steps to be vigilant in disinfecting frequently used areas at our offices as well as following the CDC’s recommended guidelines

Keep Americans Connected Pledge

FCC Chairman Ajit Pai has introduced the “Keep Americans Connected Pledge” to promote connectivity for Americans during the COVID-19 pandemic. Given the Coronavirus and its impact on American society, ASTAC pledges through May 31 to:

  • waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic;
  • not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; and
  • work with communities and government agencies on remote learning and business continuity opportunities, as appropriate

The following links provide up-to-date information on the evolving situation with COVID-19. Check them frequently and make sure you review your pandemic plan and your family preparedness plan.