We are committed to you

 

We are committed to you

ASTAC cares about the health and well-being of our employees and our members, and keeping you connected is our number one priority. We have business continuity plans in place to ensure we can continue to deliver service during the COVID-19 pandemic. 

This situation is fluid, and changes rapidly. We will do our best to keep you aware of how we are helping and what ASTAC is doing to contribute during these times. 

  • Utqiaġvik Retail Store: staffed Mon-Fri, 10a-5p, closed to the public, but meeting customers by appointment and offering curbside pickups
  • Anchorage Office: closed to the public
  • Call Center: staffed Mon-Fri, 8:30a-5:30p

ASTAC COVID-19 Relief Credit

ASTAC will be providing up to 50 GB of free data to our members on our Home Internet10 plan due to the ongoing impacts this pandemic has had on our communities.

Practicing social distancing shouldn’t cause you to worry about your ASTAC services, therefore effective December 2020, ASTAC has committed to: 

·         Offering a usage relief credit for those on our metered usage plans

For members that have been affected by COVID-19 and are experiencing financial hardships, please contact our Customer Experience Team for assistance.

All eligible Home Internet10 customers should submit their request for a usage credit for up 50 GB of free data via our online form below.

COVID-19 Credit Relief Credit Form

Note: if you already submitted for a relief credit from ASTAC, there is no need to resubmit your request.

What We Are Doing

  • taking precautionary steps with health and welfare of our employees and members in mind
  • keeping our call center open with the recommendations of health care and state officials. Please note: Anchorage office and Utqiaġvik retail store will be closed to walk-in traffic.
  • continuing to monitor our systems and network 24/7 to mitigate disruptions
  • ensuring employees follow our business continuity and disaster recovery plans for all aspects of our business
  • as preventative measures, we are taking steps to be vigilant in disinfecting frequently used areas at our offices as well as following the CDC’s recommended guidelines