Residential Internet

Internet Usage Management

Home Internet 10 customers will receive usage notifications from ASTAC once they’ve enjoyed 20GB, 30GB, 50GB, 70GB, 100GB, and every 10GB used after that up to 200GB. We are invested in you staying up to date and informed and have evolved SmartHub to allow you to view your usage, up to date at any time.

Additional ways to manage your usage include:

• Set-up Wi-Fi controls to be enabled only when you are home, or have it turned off when kids go to bed
  • GigaCenter How To Guide
  • NETGEAR App overview
• Change your password
  ASTAC’s Wi-Fi routers are powerful devices and have the ability to penetrate through walls. Remember, your speed is shared by all devices. If your neighbors are using your Wi-Fi, they are using your speed and bandwidth too. Be sure to secure and password protect your Wi-Fi.
• View all streaming services (Netflix, Hulu, YouTube, etc.) in SD (standard definition) vs HD (high definition)
• Keep your devices clean
  Run regular virus scans to keep your devices clean. Close browsers, clear cookies, and turn off devices you’re not using. Clearing cookies is fast and easy, but the steps vary by browser. To learn how to clear cookies for your browser, a quick web search is all you need.
• Eliminate interoperability issues and high airtime usage
  Upgrade devices more than 5 years old

Wi-Fi Router

Select the best location for optimal performance.

Location

• Place in central, raised, open space
• The further the signal has to travel, the more it has to travel through and around, the slower the speeds will be
• Minimize obstacles, avoid placing in media center or closet

Avoid Interference
Keep away from wireless or radio signals such as cordless phones, Bluetooth devices, microwave ovens, baby monitors, gaming controllers

Leverage Dual Radio
Customers with bandwidth intensive devices should enable the 5Ghz radio band to create a separate network for improved performance

Check Signal Strength
Ensure there are no extreme barriers blocking the signal