SmartHub

 

SmartHub

 SmartHub will help you
Manage your account like never before!

Make
PAYMENTS

Better
COMMUNICATION

Save
TIME

Healthier
ENVIRONMENT

ASTAC SmartHub Mobile Home

 What is SmartHub?

On the go and in control. SmartHub helps you manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact our Customer Experience Team and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll also be able to see your current bill, along with bills from the previous month or even the previous years, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which may help you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact our Customer Experience team for any requests or questions you may have.

Getting Started with SmartHub is as Easy as 1-2-3

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register Your Account

To register your SmartHub account you’ll need your account number, which you can find on your latest bill.

Download the App

Download the SmartHub app on your mobile device to manage your account any time from anywhere.

Save Time & Money

This is your opportunity to activate features like paperless billing and Auto Pay to save time and money!

 Setting Up SmartHub: Frequently Asked Questions

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of ASTAC’s online account management system.

The website has additional functionality that allows you to manage notifications, update stored payment methods, and change your personal information.

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, monitor data usage and report outages.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Where can I find my account number?

You can find your account number on a printed bill statement mailed to your residence or business.

If you have previously received emails from ASTAC about your monthly bill being ready to pay online, your account number is provided in that email.

You can also call ASTAC at 1-800-478-6409 for assistance.

How do I sign up for SmartHub? (Web)

Members can sign up for SmartHub via the login page https://astac.smarthub.coop/. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

  • Residential members will need to have their account number on hand before starting this process.
  • Business members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here (https://astac.smarthub.coop/) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log into SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password does not work and/or I am locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you do not see the temporary password email.

How do I download the app and sign up for SmartHub? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you have not registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page https://astac.smarthub.coop/. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

  • Residential members will need to have their account number on hand before starting this process.
  • Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here (https://astac.smarthub.coop/) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you do not see the temporary password email.

Do I have to sign up or re-register for paperless billing?

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in the mail.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

  • Click on My Profile
  • Click on Update My Paperless Settings.
  • You can then choose your preference by selecting On or Off for paperless billing

On the app:

  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for paperless billing

How do I set up my mobile and email for notifications?

Want information on paperless billing, outage alerts and usage updates straight to your email? Use SmartHub to update your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address
  • Add email address
  • Enter verification code to activate
  • Click on Manage Notifications to update/change email alerts

Once you have your text and/or email addresses set up, do the following:

  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select the E-mail option

How do I sign up for, update or delete billing, outage, and usage notifications?

  • Log in to SmartHub
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select the E-mail option

What is Auto Pay and do I need to sign up for it?

Auto Pay is a convenient option to pay your bill each month.

Auto Pay allows you to pay your monthly bill through an automated draft from your credit card at no extra charge. By enrolling in Auto Pay, you authorize ASTAC to withdraw funds from your credit card to pay your monthly bill on the due date.

Members are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment, please do so.

If you mail a payment: Please use the most recent payment coupon included on your bill and mail to: ASTAC, 4300 B Street, Suite 501 Anchorage, Alaska 99503.

How do I sign up for Auto Pay?

First, you must have provided credit/debit card information to enroll in Auto Pay.

On the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program on the sidebar
  • Click on Sign Up for Auto Pay
  • Accept the Terms and Conditions then follow the instructions

On the app:

  • Select Pay My Bill
  • Select Auto Pay Program
  • Follow the instructions above

How do I set up stored payment methods, such as a credit card?

You can save credit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your ASTAC bill.

On the website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts
  • Follow the instructions to provide credit card information.
  • You can add multiple credit cards under your stored payment accounts

On the app:

  • Select Pay My Bill
  • Select Stored Payment Accounts
  • Select Add a Payment Method
  • Select which type of credit card information you will provide
  • Follow the instructions to provide credit card information

SmartHub How-To Lessons

 Register Your Account (Web)

 Register Your Account (Mobile)

Other Frequently Asked Questions

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Visit https://www.astac.net/customer-care/payment-options/ to view all our payment options.

Can I manage and make payments on multiple accounts with SmartHub?

Yes.

On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

How can I report an outage or submit an inquiry or service request?

You can report a service interruption by calling 1-800-478-6409 Monday through Friday 8am–5pm or through the ASTAC website at https://www.astac.net/contact-us/ or mobile app. For after-hours support call 1-888-535-7538.

Bookmark https://www.astac.net/company/network/network-status/ for estimated restoration times and other updates.

On the website:

  • Log in to your SmartHub account
  • Click Report an Issue/Inquiry in the top right corner
  • Select the Other Issues/General Inquiry button
  • Choose your issue or inquiry from the drop-down menu
  • Provide the information requested
  • Select Submit
  • You can view the status of your request or inquiry on the website

On the app:

  • Log in to your SmartHub account
  • Select Contact Us
  • Select your issue or inquiry from the menu
  • Please provide the information requested
  • Select Submit

Why did you make all these changes? Who is paying for all these changes? Should I expect a rate increase now?

As our company continues to grow, so does the need for better information available to the membership. These enhancements are ways we can provide a higher level of customer satisfaction for you.

All of these changes are within the normal operating budget of the company. There will not be a rate increase with regard to these changes.

How can I view my usage?

You can view your usage on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • Then select your account

On the app:

  • Select the My Usage icon to view your usage

How current is the account information in the app or website?

The information you see in the app and on the website for our Home Internet10 service is shown in real-time. Wireless usage is delayed by two business days.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option to ensure the information is current.

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

Major projects often provide scammers with opportunities to steal your personal information.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be an ASTAC employee, please report it to us at info@astac.net.

 What If I Still Have a Question?

Please let us know by contacting us via the avenues below.

Anchorage Office: 4300 B St. Suite 501, Anchorage, AK 99503
Toll-free 1-800-478-6409 or 907-563-3989
Fax: 907-563-3394l; Email: 
info@astac.net
Hours:  Call center open Monday – Friday 8:00 AM to 5:00 PM.
**At this time our Anchorage office is closed to the public but offering curbside pickup service. Our Utqiaġvik Retail Store is closed to the public but available by appointment and offering curbside pickup service.

DSL Technical Support
1-888-896-7815
Available 24 hours, 7 days a week
(Not for Dedicated Internet)

After Hours Support
1-888-535-7538
After hours support is available outside of our normal operating hours in case of maintenance problems.