FAQs

Do You Provide An Overview Of My Bill?

Yes, we provide a Guide For Understanding Your Bill that goes over the various aspects of our bill.

How Do I Submit A Testimonial?

To submit a testimonial please fill out the Testimonial Consent Form and once completed please mail, email or fax the form back to ASTAC.

How Do I View Pdf Files On The ASTAC Website?

To view PDF files on the ASTAC website Adobe Reader is required. Once installed, look for a pop-up box before the file opens.

My ASTAC Account Went To Collections Due To Non-Payment, Who Do I Contact?

Click Here for Instructions and contact information.

What Email Settings Are Needed To Ensure I Can Send And Receive Emails?

Click to view Email Server Settings

astacalaska.com
astacalaska.net
barrow.com

How to configure your e-mail address:

Microsoft Outlook 2007
Microsoft Outlook Express
Apple Mail (Mac OS X v10.5 and later)
Apple Mail Setup Assistant

How Do I Stop Telemarketer Calls?

The Federal Trade Commission established a National Do Not Call Registry that gives you a choice about whether to receive telemarketing calls. You can register your home or mobile number for free at www.donotcall.gov or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register.

What Are Capital Credits?

Capital credits are how the ASTAC assigns a portion of the net tax margin left over, after covering operating expenses, to the member owners of the cooperative. Capital credits represent a member’s portion of the net tax margin ASTAC generates, but they are not cash and they cannot be cashed in or used to pay your bill. Negative net tax margins (operating losses) are used to offset future year’s positive net margin. For additional information go to Capital Credits.

What Is The Difference Between A Capital Credit Allocation & A Distribution?

Capital credits are allocated to member accounts each year and become a permanent record of member equity until retired. Retirement occurs when the Cooperative is in a strong financial position that allows maintenance and expansion of services and a payment of a portion of member’s equity (their allocated capital credits). In the past, the Board has chosen to reinvest earnings into new services like wireless.

Where Can I View My Data Usage Report For My Cellular Accounts?

From ASTAC’s web site, go to My Account, click on View My Bill, enter your account number and click Search. Choose the account number you wish to view (if more than one), click Launch Selected and then View Usage. Alternatively download the Smarthub app for your Apple or Android device.

I Am Unable To Connect To The Internet At Home, What Should I Do?

Power cycle both your modem and Wi-Fi router. Make sure all cords are securely plugged in. If you’re still unable to connect, contact our 24/7 Internet Tech Support 1-888-896-7815.

Where Can I Find Information About Virus Alerts And Removal?

View Symantec website.

Where Can I Find Information About New E-Scams & Warnings?

View FBI website.

Is There An Online Version Of The ASTAC Telephone Directory?

Yes. You can view an online version here: 411 Rural Alaska.

How Do I Request A Donation From ASTAC?

View the ASTAC Donation Policy.

I Have A Joint Account, How Do I Remove Myself Or The Other Person From The Account?

The ASTAC account needs to be at a zero balance and both parties must complete the Change of Responsibility form. Scan and email the completed form to info@astac.net or fax to 907-563-3394.

Will My ASTAC (Fiber) Telephone And Internet Service Still Work In The Event Of A Power Outage?

ASTAC provides a standard battery backup that provides up to eight hours of telephone service in the event of a power outage. For more information refer to our disclosure.

Will My ASTAC (Copper) Telephone Service Still Work In The Event Of A Power Outage?

Yes, the telephone line carries 110v to power your telephone line.

Submit A Trouble Ticket

Email FAQs

What are my incoming (POP3) and outgoing (SMTP) e-mail server settings?

Select the domain that matches your e-mail address: If you are connecting to the Internet through an ISP other than ASTAC and having trouble sending mail, you may need to change your Outgoing server to the one used by your ISP or send through Webmail.

Server settings for: astacalaska.com (DEADHORSE)

Incoming (POP): mail.astacalaska.com; SSL enabled, Port 995
Incoming (IMAP): mail.astacalaska.com; SSL enabled, Port 993
Outgoing: smtp.astacalaska.com, SSL enabled, Port 465
Outgoing: Auth. Enabled
Webmail: https://webmail.astacalaska.com
Username: Your full e-mail address

Server settings for: astacalaska.net (VILLAGES)

Incoming (POP): mail.astacalaska.net; SSL enabled, Port 995
Incoming (IMAP): mail.astacalaska.net; SSL enabled, Port 993
Outgoing: smtp.astacalaska.net; SSL enabled, Port 465
Outgoing: Auth. Enabled
Webmail: https://webmail.astacalaska.net/
Username: Your full e-mail address

Server settings for: barrow.com (BARROW)

Username: Your full e-mail address

Incoming (POP): mail.barrow.com; SSL enabled, Port 995

Incoming (IMAP): mail.barrow.com; SSL enabled, Port 993

Outgoing: smtp.barrow.com; SSL enabled, Port 465

Outgoing: Auth. Enabled

Webmail: https://webmail.barrow.com

HAC Wireless Devices

For more information about HAC Wireless Devices please click the link below.

Learn More About HAC Devices